To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement

 

EDUCATION

University of Fayetteville, AR

B.S.B.A in Business Management, May 1998

 

QUALIFICATIONS

·   Computer applications: Crystal Reports, Windows, Adobe Photoshop, Lightroom, MS (Word, Excel, Access, Powerpoint, Project), HTML, Proficiency with Java, Graphic Design, Quickbooks, Connectwise, Quosal.

·   Telecom systems: Telecom Business Solution Database (TBS-ASAP), MetaSolv Solutions, (Glink Metaframe) WFM, CAMS & CABS, NECA, CCS, Miror, Telcordia (Clones & Ecoder), AG Communications System.

·   Specialized knowledge of the technological and business challenges, operations, and financial administration requirements unique to high-tech industries through effective organizational, verbal/written and communication skills. Experience in quality assurance – quality control analysis and administration job; job cost analysis, spec interpretation and negotiating.

PROFESSIONAL EXPERIENCE

06/14 – 01/15Dentek Systems Inc.Richardson, TX

Office Manager

·   Oversee the daily operations of the Richardson office

·   Implement and manage the process and procedure provided by upper management

·   Coordinate and represent all events for team building and trade shows

·   Conduct weekly meeting with Sales, Project Managers, Procurement and Finance Dept for project deliveries

·   Review and apply disciplinary policy as needed

·   Review, Audit, validate, and approve all work from Sales, Finance, Procurement, and Operation

·   Manage cost vs budget on project cycle including timesheets, products purchasing, and contractors

·   Maintain and conduct all process documentations and trainings

·   Designed and produced marketing brochures for sale proposals and company events.

·   Overall responsibility for the strategy, design, deployment and analytics of Email and direct mail promotions,

with proficiency in layout, design work and copywriting.

 

 

 

 

07/12 – 06/14 Dentek Systems IncRichardson, TX

Business Management

·   Responsible for all aspects of day-to-day departmental management including planning, scheduling, and auditing of internal process and procedure

·   Review and evaluate internal controls, identify control and operational weaknesses, recommend procedures to improve business practices, and provide consulting services to help the divisional business units address internal control and identified areas of risk

·   Manage and participate in developing and implementing company’s processes, pricing schedules, customer service policies with the aim of meeting the company plan goals of revenue, and growth retention objectives

·   Consult with the operational team to implement and improve customized solution offerings for current and prospect customers based on capabilities, and to enhance capabilities at work by acquiring new process that would generate extra revenue

·   Determine and evaluate prospect customer needs, prepared sales presentations, negotiated and formulate proposals, provided customer service follow-up and prepared correspondence

·   Manage current accounts, generate quote proposals and coordinate complete sales and projects cycle

·   Manage and coordinate projects with internal project managers, clients and third party vendors such as general contractors, software & hardware vendors

·   Create the strategic business development processes to provide corporate training and leadership development within teams. Design leadership training and marketing materials and formulate the private companies' business and operating models

·   Design and implement analytical tools resulting in identification of wasteful/abusive business practices and procedures

·   Analyze problem areas as organization, personnel and equipment utilization, forms design and functions, systems, procedures, and policies to determine needed modifications or improvements

·   Leverage analytical techniques such as flow charts, processes, and system integrations and testing to eliminate duplication, facilitate workflow, and assure optimum utilization of staff and equipment

·   Responsible of identifying new process, finding out gaps in existing process, arranging training modules for new process development and implementation

·   Perform data migration projects to combine client information from one program to the others to increase the effective and efficiency in the business process

·   Play a key role in the planning, testing, and implementation of business enhancements or changes on projects

·   Gather customer needs and develop detailed business requirements for overall improvement and efficiency

·   Manage the overall department from planning, scheduling, and assigning of resources on projects to the final closing of projects on timeline and team’s hours of operations

·   Implement process and procedure to increase efficiency and accuracy for Procurement department

·   Manage and coordinate procurement agents, buyers or purchasing agents, as well as working on the most complex purchases for the company

·   Mediate with customers and employees to diffuse problems and offered emotional support and peer counseling.

·   Complete intensive training periods, demonstrating skills necessary for handling emergency situations

·   Assist with internal departments (service/operations, procurement, and sales) on process documentation and train team members on the procedures/methods as we progress through the changes

·   Review, audit, and approve team members timesheets on a weekly basis for any discrepancies on charges             

·   Sales – review and validate all sales quote before project plan implementation, create marketing tools for Sales

·   Account Receivable  – review and assist Finance Dept on monthly invoices, collections, monthly closings and reports pertaining to cash receipts, expenditures and profit and loss

·   Purchasing – review and validate all Purchase Orders, material and distribute reports, verify invoices to Purchase orders for accuracy

·   Finance – oversee and review any discrepancy in A/R, A/P, and final monthly closing.

 

09/10 – 07/12       Dentek Systems IncRichardson, TX

Finance Manager

·   Manage the overall financial of Finance department for all accounts including invoicing, collections, auditing of A/R, A/P, and monthly reconciliation

·   Prepare budgets and forecast of weekly, monthly, and quarterly sales

·   Handle disputes and oversee the extension of credit to customers

·   Interpret the company’s financial results to management and recommend improvement activities

·   Analyze financial statements, customer agreements, and reports, conducted business research on products pricing, and issue action plans and financial/business reports

·   Oversee the operations of the finance department, including the design of an organizational structure adequate for achieving the department’s goals and objectives

·   Develop and document department policies, process, and procedure with continuation updates due to changes in system.

·   Inside Sales – assist and document sales process on sales techniques, quoting, and final closing of agreements.

·   Procurement – audit and inventory all equipment, track and capture all purchasing orders, maintain all suppliers contact and orders deliveries.

 

09/09 – 09/10Dentek Systems Inc Richardson, TX

Administrative/Accounts Receivable

·   Answers incoming calls and disputes

·   Dispatch daily service tickets to technicians/managers

·   Invoice daily service tickets

·   Collect payments and follow up with clients on payment arrangements

·   Work on documentation for Service & Finance department on process and procedures

·   Research and learn Connectwise program for utilization and documentation for Service, Sales, Procurement and Finance

 

 

 

 

 

 

10/07 – 02/09568 Design & Construction IncGarland, TX

Project Manager

·   Supervise and coordinate all work activities. Duties included enforcing schedule compliance, ensuring contract document adherence and reviewing order changes

·   Provide overall administrative and technical management on construction projects from bid preparation through final acceptance by client

·   Establish project objectives, policies, procedures, and performance standards within boundaries of corporate policy

·   Represent company in all project meetings

·   Monitor and control construction through administrative direction of on-site superintendent to ensure project is constructed in accordance with design, budget and schedule; investigated potentially serious situations and implement corrective measures

·   Manage administrative and financial aspects of contracts

·   Provide technical assistance to clients

 

01/01 – 10/06Valor Telecommunications Irving, TX

ICSC Analyst II

·   Provision and analyze all complex, switched and special access circuit orders for long haul carriers, wireless carriers, local carriers, ISPs (Internet Service Providers), and Retail Customers through using Metasolv TBS (ASRs, ISRs, and USOs). Created and submitted ASR to various customers

·   Manage/coordinate internally/externally on conversion projects with various IXCs to ensure order due dates and tasks are performed as scheduled

·   Perform and maintain administration and maintenance of the provisioning system. This includes updating infrastructure, Common Language Codes, Exchange information, billing percentages of shared transport routes, and other tables associated with order provisioning

·   Ensure timely and responding escalations as required through communicating with LEC, IXC, and CLEC

·   Work effectively with design engineers, CO-Tech, and other LECs regarding order status and coordination

·   Update and compare records for MM/SS7 trunk groups and 911 groups within the switch

·   Prepare and finalize billing on circuits with assigning billing USOCs and interfacing it through

·   Generate progress reports and providing status updates on projects for executive management through using Access, Excel, and Crystal Reporting for the weekly, monthly, and yearly data

·   Inspect accuracy, clarity, and quality of all documents including all procedural processes issued by ICSC dept. Implement improvements to processes and operations to enhance productivity effectiveness

·   Research and analyze test processes and systems for the enhancement, development, and maintenance of business for quality control

·   Assist and train team members in applications and procedures for accuracy and efficiency

·   Prepare and maintain metrics for individual performance and departmental statistical reports used to measure service levels and quality

·   Support supervisors’ duties by attending conference calls and meetings to update status when supervisors are not available

·   Investigate possible delays in provisioning tasks and communicate to internal departments, customers, and connecting companies when tasks cannot be completed by scheduled date